This Agreement is a contract between you and M Greif Products (ABN 96 232 692 482). It sets out the conditions under which you may purchase goods online from M Greif Products. By completing the customer application process, you are bound by this Agreement.
In these Conditions:
Agreement is an agreement between you and M Greif Products to supply goods, and consists of the order and these conditions;
Conditions are these conditions, and any agreed written variations;
Delivery Address is the address to which the goods are to be delivered as stated on the Order;
Goods are goods described in an order, and includes packaging;
Order is an order by you to purchase goods from M Greif Products;
Product List is the list of goods displayed on the M Greif Products web site, as amended from time to time; and
Delivery Fee is the fee payable to M Greif Products in respect of delivery of the goods and handling costs associated with processing your order, as advised by M Greif Products from time to time.
An agreement exists between you and M Greif Products once M Greif Products accepts an order or M Greif Products receives the order and does not reject it within fourteen days. Each order is a separate Agreement.
Application to be completed: You must complete a customer application before placing an order for goods with M Greif Products. You warrant that all information and data provided by you in the customer application is accurate, complete and up to date. You must promptly inform M Greif Products if there is a change to this information or data.
Set up costs: You are responsible for any costs associated with accessing the M Greif Products web site and placing an order for goods with M Greif Products, including any Internet provider fees.
Delivery area: Deliveries within Australia only. In order to purchase goods from M Greif Products, the Delivery Address which you nominate must be within Australia and within a suburb where M Greif Products provides delivery. Please ensure that your delivery address and suburb are correct, as orders for delivery to addresses in suburbs that are not in the M Greif Products delivery area will not be processed. M Greif Products will advise you if the Delivery Address which you nominate ceases to be in an area where M Greif Products delivers Goods. M Greif Products will not be obliged to continue to deliver goods to you if you change your Delivery Address and the new Delivery Address which you nominate is not in an area within which M Greif Products delivers goods.
4.ORDERS AND DELIVERY OF GOODS
Orders: You must place an order with M Greif Products by selecting goods and pressing the “Submit Order” button. Orders are deemed to be received by M Greif Products at the time of successful transmission of the order.
Late Cancellation Fee: : If you cancel an order after the Order Cut Off Time, M Greif Products may charge you and you must pay a late cancellation fee of $30.
Delivery: M Greif Products will deliver the Goods to you at the Delivery Address within the time agreed with you. M Greif Products will not commit to delivery beyond the Front Door of your home or office building. Front Door means the front door or a point beyond which entry into the interior of the building occurs. If you request M Greif Products to deliver the Goods beyond your Front Door, you agree to continually indemnify and hold harmless M Greif Products (including its officers, employees, contractors and agents) from any Loss suffered or incurred by M Greif Products in connection with the delivery of the Goods beyond your Front Door. ‘Loss’ means any loss including any liability, cost, expense, claim, proceeding, action, demand or damage.
Authorised receipt of Goods: Anyone at the Delivery Address who receives the goods shall be presumed by M Greif Products to be authorised to receive the goods. Delivery fee: If required by M Greif Products, you must pay to M Greif Products the Delivery Fee (or such other fee as may be specified by M Greif Products) in respect of each order.
Additional delivery fee: If there is no one at the Delivery Address or no one of appropriate age to receive, sign and pay for the order when the order is delivered, the order will not be left at the Delivery Address. Our Customer Care team will endeavour to contact you and may charge an additional delivery fee. A cancellation fee may also apply.
Minimum value: There is a minimum value of $50 for each order. The minimum value excludes the Delivery Fee. M Greif Products may (in its absolute discretion) accept an order which is below the minimum value. The waiver of this requirement by M Greif Products in one instance will not oblige M Greif Products to accept an order which is below the minimum value at any other time.
5.RISK AND TITLE IN THE GOODS
Risk and title in the goods passes to you upon delivery and payment of the goods to the Delivery Address.
6.RETURNS, CREDITS AND REFUNDS
Making a claim: If you wish to make a claim for a replacement product, refund or credit because:
1.you believe that an item, which was ordered by you and which was in stock, has not been delivered; or
2.you are not satisfied with the quality of the goods you have purchased,
you must call M Greif Products on 08 8562 1436 within 2 working days from the end of the period during which the Goods were scheduled for delivery. A M Greif Products Customer Care representative will assess your claim for a replacement product, credit or refund of the purchase price. M Greif Products reserves the right to inspect the goods before making the assessment. M Greif Products will not pick up any goods that you do not accept and which you have not returned with the driver.
Credits: Credit for the value of any goods that you send back with the driver or credits applied for any other reason (including customer care or promotional activity), will be applied to your next order where your next order is a greater value than the credit. M Greif Products credit will be valid for use one year from the date of issue. Any balance that remains will not be available for use after the expiry date. To check the expiry or balance of your credits 08 8562 1436 or email email@example.com.
7.PRICE OF GOODS AND PAYMENT
Purchase price: The purchase price of the goods as shown on the Product List is the purchase price which is applicable at the time you view it.
Delivery Fee: You must pay the Delivery Fee in respect of each Order.
Additional Fees: If charged by M Greif Products in accordance with clause 4, you must pay any late cancellation fee or additional delivery fee.
Total price of Goods: Goods in Your Order are charged at the purchase price applicable at the time you submit your order and as shown on the order confirmation, except:
0.if a good is out of stock, in which case you will not be charged for that good;
1.if you have given instruction that you will accept a substitute good, in which case the substitute good will be charged at the applicable purchase price at the time the substitute good is processed and scanned for your order.
Tax invoice: Upon delivery of the goods, M Greif Products will provide you with a tax invoice specifying the total price for the goods, including credits applied and the Delivery Fee.
Method of payment: At the time you place the order, you will be required to select your payment method being online payment by credit card. Unless otherwise agreed, in order to receive the goods you have ordered, payment must be received by the selected payment method.
Online Payment by Credit Card: You may pay for the goods at the time you place the order by providing your credit card details on the M Greif Products web site and M Greif Products will process your payment using your credit card (MasterCard, Visa,). The payment will be processed as we prepare the order for delivery, which in most cases will be the day of delivery but may be the day prior to delivery. If your credit card is declined by your financial institution, M Greif Products will not be able to guarantee delivery on the date or in the delivery window you selected and may contact you to make alternative delivery and payment arrangements. If you are not at the Delivery Address or organise a redelivery, the payment will be processed on the original date of the order. If the order is cancelled or refunded, the credit will be processed on the next business day. M Greif Products may decline to accept payment from you by credit card for any reason, and is not required to give reasons. If M Greif Products declines to accept payment from you by credit card, the order will not be processed and you will not be contacted. If you agree to make payment by another method that is acceptable to M Greif Products, M Greif Products may process the order or any further orders.
Customer Accounts: If you have an ABN registration, you may make an application to set up a customer credit account with M Greif Products. If your application is accepted, you will be required to sign terms and conditions which will include details in relation to payment methods. Terms and conditions of M Greif Products Customer Accounts will be provided to you upon request by contacting M Greif Products on 08 8562 1436 or send an e-mail request to firstname.lastname@example.org. If your Customer Credit Account is either suspended or closed in accordance with the terms and conditions of the Customer Credit Account, this Agreement and the facility may be either terminated or suspended by M Greif Products.
If you owe money to M Greif Products under one Agreement, M Greif Products may set-off that money against any money that you owe to M Greif Products under another Agreement. If M Greif Products owes money to you under one Agreement, M Greif Products may set-off that money against any money that it owes to you under another Agreement.
9.OUT OF STOCKS AND SUBSTITUTION
M Greif Products will not provide rainchecks in respect of Goods ordered by you. When completing your order, you will be invited to select a substitution option in respect of goods which are out of stock. M Greif Products will use its best endeavours to ensure that all goods ordered by you (and any agreed substitutes) are supplied to you. M Greif Products reserves the right to limit the sale of goods to reasonable or normal household quantities.
10.PACKAGING AND LABELLING OF GOODS
M Greif Products aims to include in the Product List up-to-date pictures of the goods. At times, the picture of the goods on the Product List may differ from the goods actually supplied to you. M Greif Products does not warrant the accuracy of the information contained in the Product List and recommends that you read the labels on Goods carefully before consuming the goods.
11.INTELLECTUAL PROPERTY RIGHTS
You acknowledge that M Greif Products or its related corporations own or are licensed to use all Intellectual Property Rights in M Greif Products, including any images, photographs or text which appears on the M Greif Products web site. You must not make any representation to the contrary and you must not use or copy M Greif Products in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights. You acknowledge that any logos which appear on the M Greif Products web site are owned by or licensed to M Greif Products or its related corporations, and that you must not do anything to prejudice the rights of the owner or or logos.
You acknowledge that M Greif Products is provided “AS IS” and that M Greif Products is not making and has not made any warranty or representation as to M Greif Products’s suitability for any particular purpose. In using M Greif Products, You are not relying on any statement or representation made by M Greif Products which is not expressly contained in this Agreement. Any liability of M Greif Products arising out of or in connection with a breach of an express or implied warranty or condition in respect of Goods or deliveries supplied to you through use of M Greif Products (other than a condition or warranty implied by legislation which does not permit M Greif Products’s liability to be limited as stated in this clause 12) will, at the election of M Greif Products, be limited to:
0.if the condition relates to Goods, the replacement of the Goods or the supply of equivalent Goods; and
1.if the condition relates to deliveries, the supplying of the deliveries again or the payment of the cost of having the deliveries supplied again.
The entire risk arising out of installation, down loading, use or performance of any software remains with You. To the extent permitted by law, you release and discharge M Greif Products and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with M Greif Products or this Agreement, including loss or damage caused by the negligence of M Greif Products or its related corporations.
13.USERNAME AND PASSWORD
You must take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person. You release and indemnify M Greif Products in relation to any liability arising out of the unauthorised use of your user name or password.
14.NOTIFICATION OF CHANGES
M Greif Products may add to, delete, or otherwise change any of the terms of this Agreement by giving you notice as provided in clause 18. Your use of M Greif Products after notice will constitute your deemed acceptance of such changes.
15.PRIVACY AND SECURITY
For details on the M Greif Products Privacy and Security Statement, please click on the link Privacy Statement or refer to the Privacy and Security hyperlink on the Home Page.
M Greif Products may terminate or suspend this Agreement at any time by delivering notice (as specified in clause 18) or by sending you a system message advising that Your shopping privileges have been removed. Termination of this Agreement is effective the day notice is received, or such later date as specified in the notice. M Greif Products, in its discretion, may elect to terminate a user name or refuse to deliver to a particular address.
M Greif Products may give notice to you by electronic mail, conventional mail to your address contained in the customer application information or notice posting on the M Greif Products web site. You may give notice to M Greif Products by electronic mail to email@example.com
Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provision.
The laws of South Australia govern this Agreement.